Resume - Curriculum Vitae for LYNNE OCONNOR
Lynne O’Connor has been working formally with computers since studying BASIC programming in high school in 1981. She was ingrained with an aptitude for technology as the daughter of an electronics test engineer with Nuclear Data (formerly located at Golf & Meacham in Schaumburg, Illinois). She was playing with Teletype machines and text-based Adventure games on a mainframe at age eight, and was soldering faulty integrated circuits to discarded circuit boards by age ten. She built her first breadboard FM radio at age twelve. She excelled in high school English, Math, and Sciences, graduating in the top 3% of her class. Two years study in computer science, followed by a Bachelors of Science in Marketing, launched an intricate and diverse career in technology education and promotion.
Ms. O’Connor has been writing, editing and proofreading for technology for over twenty years, specializing in technical writing for computer software companies. Her marketing and graphics expertise enhances her production, as she always has an eye for quality presentation and design to improve the reception of the intended message. As one satisfied client reports, “From discovery sessions, development, QA and production support, she has proven the ability to manage time lines, complete tasks, and produce quality results. Lynne is a self-starter who can be trusted to complete tasks on deadline with minimal oversight. She is also not afraid to speak her mind when she sees inconsistencies or potential road blocks, which makes her a valuable asset to any development or management team.”
WORK HISTORY
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8/07
- 7/08
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INFLUENCE AT WORK, LLC, Tempe AZ Art Director and Marketing Coordinator Responsible for management of IT resources and Marketing, including development of marketing creative from concept to completion, SEO promotion on website, maintenance of websites and project management of technology developments. |
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7/99
- 7/00
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SELF-EMPLOYED, Portland OR and Tempe AZ Technical Writer and Web Developer Continued independent study and freelance work in software and internet services, especially technical writing and web development. |
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7/99
- 7/00
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RESTAURANT SERVICES, INC., Portland OR IT Coordinator, Bookkeeper Advised management on and implemented new technology, daily cash and books for restaurant/bar > Made significant improvements in financial reporting to enhance decision-making > Assisted with new server implementation and office automation |
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11/98
- 7/00
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PARROTT CREEK CHILD AND FAMILY SERVICES, Oregon City OR Website Coordinator Maintained website and developed interactive database using Macromedia Drumbeat 2000 for non-profit agency > Redesigned and maintained two websites and related databases > Researched and recommended computer hardware and software purchases |
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11/98 - 6/99
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EMMONS ARCHITECTS, Portland OR Administrative Assistant Full charge bookkeeping using QuickBooks Pro and office management for five-person architectural startup > Researched and recommended computer hardware, software and office supply purchases > Provided low-level internal software technical support and network management > Installed computer hardware and software |
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2/98 - 5/98
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AMERICAN CYBERNETICS, INC., Tempe AZ Marketing Coordinator Coordinated new version roll-out for international computer software developer during internal reorganization > Planned, directed, designed and produced print, direct mail, online advertising and packaging creative > Established and implemented marketing/administrative procedures with supporting documentation |
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9/97 - 2/98
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Technical
Writer Created online Help System and printed documentation for computer software (programmer's text editor) > Remastered online Help System for new software version using RoboHelp > Created new printed documentation, including layout and graphic design using PageMaker and Quark > Provided internal technical support, troubleshooting assistance, training for computer software, hardware > Installed computer hardware and software |
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2/95
- 10/95 |
FOROB, INC., Phoenix AZ Applications Specialist Provided technical support, training and documentation to accounting software developer > Wrote and designed user and training manuals for time tracking software > Developed multimedia electronic brochure for software including graphic design, interactivity, production and packaging for trade show > Developed online help system for proprietary accounting software using RoboHelp > Developed corporate website > Office management during firm relocation; hired and supervised clerical staff > Established and implemented administrative procedures with supporting documentation > Researched and recommended computer hardware and software purchases > Trained end-users and provided technical support for proprietary accounting software > Participated in software interface design > Provided internal technical support, troubleshooting assistance, training for computer software, hardware > Installed computer hardware and software |
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3/94 - 2/95
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RUPP TECHNOLOGY CORPORATION, Phoenix AZ Technical Support and Training Provided technical support, training and documentation to computer software developer (contact management) > Developed relational database to track help desk calls, provided knowledge base, reported trends in user needs > Wrote end-user software manual supplements, revisions and technical articles > Provided end-user technical support for computer software via email and telephone > Developed internal documentation and presented training to marketing staff |
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2/93 - 2/94
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AMF BOWLING CENTER, Longwood FL Food and Beverage Manager Managed snack bar and lounge for 48-lane bowling center > Initiated and implemented promotions to increase sales > Developed online inventory and ordering system for profit and loss analysis > Hired, supervised, trained and scheduled employees > Maintained food and beverage inventory > Improvements in menu and service recognized and appreciated by league bowlers |
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2/90 - 9/90
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HANSEN INFORMATION TECHNOLOGIES, Sacramento CA Technical Writer Provided technical support, training and documentation for computer software developer (utilities management) > Wrote new documentation for Fleet and Street management software > Created standard design, layout for software manuals > Revised existing manuals to conform to standards > Provided software telephone technical support and on-site training to end-users |
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2/89 - 2/90
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CONCEPT ADMINISTRATORS, Sacramento CA Communications Coordinator Firm-wide management of internal and external written communications for insurance administrator > Developed and implemented procedural standards for consistency in written communications > Researched and recommended computer hardware and software purchases > Provided internal technical support, troubleshooting assistance, training for computer software, hardware > Trained and supervised clerical staff > Edited and designed internal newsletter |
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8/88 - 2/89
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AMERICAN CYBERNETICS, Tempe AZ Operations Administrator Office management and bookkeeping for computer software developer (programmer's text editor) > Implemented computerized accounting system (Peachtree) > Maintained order-taking, contact management database > Trained and supervised administrative staff > Provided word processing and general office support |
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9/82 - 12/87
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ARIZONA STATE UNIVERSITY, Tempe AZ Various on-campus positions including File Clerk in Accounting Department, Copy Assistant in Print Center, Geriatrics Librarian in Department of Social Work, Desk Assistant and Resident Assistant in girls dormitory, Accountant II in Accounting Department |
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Software:
Nearly thirty years experience with a variety of PC and Macintosh
applications, specializing in office automation and procedural development,
technical writing for computer software and the internet, graphics
and documentation design, database application development, website
design and maintenance, print and online creative
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Operating
Systems: Windows through Vista, Macintosh through OSX Leopard
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Graphic
Design and Multimedia: Final Cut Pro, Soundtrack Pro, Camtasia Studio, GarageBand, iWeb, iPhoto, iMovie, Authorware, Director, PhotoShop,
Illustrator, Freehand,
Designer, InDesign, Flash, Quark, Windows Movie Maker, QuickTime
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Internet:
DreamWeaver, Safari, FireWorks, Internet Explorer, Outlook, FTP, CSS, JavaScript, WebTrends
Log Analyzer, Web 2.0 Social Networking, SEO and SEM (Search Engine Optimization and Marketing)
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Office:
Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Visio, Groove), QuickBooks Pro
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Development
and Utilities: RoboHelp, WinHelp Office, WebOffice, Adobe Exchange
and Distiller, Multi-Edit
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Education:
B.S. Business/Marketing, Arizona State University, Including two
years study in Computer Science Engineering, Independent Study in Current Office, Development, and Design Software and Web Languages
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More Information:
Internet Marketing Training
Once your content creation machine is running, you want to make sure that people know that your site is worth visiting. We offer Inbound Marketing Training to help you navigate the world of social media so that you can effectively manage your internet marketing campaigns.
Multimedia Production Services
ROBINS EGG MULTIMEDIA produces video using Hollywood industry standard Apple Final Cut Pro Studio software. Resulting videos can be formatted to display on your website, social media sites like YouTube, and compiled on DVD for distribution.
Website Design Services
We offer a full range of website development services with ethical Search Engine Optimization (SEO) techniques utilized in the code so that Google and other search engine spiders crawl your sites and like what they see.
For More Information
When you are ready to talk about your options to bring life to your online identity, LYNNE OCONNOR can be reached most immediately by telephone or email. Please fill out an information request form with a description of the services you require.